Refund Policy

1. Overview & Role of FlyEasyFlights

Because FlyEasyFlights (www.flyeasyflights.com) operates primarily as an informational flight research and carrier comparison platform rather than the ticketing airline, actual refund eligibility for any flight depends on the applicable airline or booking provider's fare rules.

This policy explains how airline refund rules generally work so you know what to expect before and after purchasing a ticket, as well as how refunds would be handled if you use any future booking service integrated on this platform.

2. Airline & Fare-Specific Rules

Airlines categorize tickets into distinct fare families (for example, Basic/Light, Standard/Classic, and Flex/Comfort). Refund rights are governed by the specific fare basis code attached to your ticket at the time of issuance:

• Fully Flexible Fares: Generally permit voluntary cancellation and a refund to the original form of payment prior to departure, either free of charge or subject to a modest administrative fee specified in the fare rules.
• Semi-Flexible / Standard Fares: May allow refunds subject to a cancellation penalty deducted from the base fare, or may issue a future travel credit/voucher instead of a cash refund.
• Non-Refundable / Basic / Promotional Fares: Typically do not refund the base airfare or carrier-imposed surcharges if the passenger voluntarily cancels the trip.

3. Taxes, Airport Fees & Ancillary Services

Even on non-refundable tickets, passengers who do not fly may be entitled to a refund of certain unused government-imposed airport taxes and passenger facility charges, depending on the jurisdiction and airline policy (note that some carriers or agencies charge an administrative processing fee).

Paid ancillary items—such as advance seat selection, extra checked baggage, or lounge passes—are typically non-refundable for voluntary cancellations unless the airline cancels or significantly changes the flight.

4. Involuntary Schedule Changes & Flight Cancellations

If an operating airline cancels your flight outright, makes a significant schedule change, or fails to operate the flight within applicable statutory windows, passengers are generally entitled to choose between re-routing or receiving a refund for the unused portion of the ticket—even if the ticket was originally purchased as a non-refundable fare.

5. Third-Party Booking Situations

How you request a refund depends on where your ticket was issued:

• Booked Directly with an Airline: Submit your refund request through the airline's official “Manage Booking” portal using your 6-character booking reference (PNR) and e-ticket number.
• Booked via an Online Travel Agency (OTA) or Tour Operator: Most airlines require the issuing travel agency to process voluntary refunds and tax reclaims on your behalf, and agency service fees may apply in addition to airline penalties.

6. Typical Processing Timelines

Once an airline or ticketing provider approves an eligible refund, credit card refunds commonly take between 7 and 20 business days to appear on your billing statement, depending on your card issuer and banking network. Complex multi-carrier tickets or manual tax calculations may require additional processing time by the airline.

7. How to Request Assistance or Information

Please also review our Cancellation Policy for guidance on timing and no-show rules. If you have questions about the informational content on FlyEasyFlights, please reach out via our Contact Us page or email info@flyeasyflights.com.